Maintenance Contracts

Maintenance Contracts

Why Have a Maintenance Contract?

 
  A maintenance contract will result in less down time and fewer service calls.
  A maintenance contract will assure periodic and essential maintenance is performed in a timely manner. 
  A maintenance contract allows for more uniform cash flow. Routine expenses can be budgeted over a period of time.
  A maintenance contract allows a us to offer services at a lower rate, so you save money.

At MBS we offer Maintenance Contracts for both Networking and MYOB Exo Business Solutions

IT Maintenance Contracts

Server health checks

Based on a three month cycle our server checks provide you with a regular fitness check of your server. For two of the three months MBS technical support checks your server remotely to ensure that everything is running as it should be. The remaining month involves a physical site visit which allows our technical support staff to confirm the physical state of the server, and check that data can be restored from backups. After each check a report is provided with the checklist results and any recommendations that may be necessary
$100 per month

Server / Workstation Imaging

On a monthly basis MBS Technical Support will create an image of the computer on to hardware provided by MBS and then store this image offsite. The imaging process does not involve powering down the computer being imaged, whilst there may be a slight reduction in the performance or response times of the computer being imaged it is still available to users and functional. Also includes Server health check.
Server: $300 per month, .additional Workstations: $50 per month

Fixed Price Disaster Recovery

Fixed price disaster recovery from MBS gives you peace of mind. Do you know how long it would take to recover from a disaster and have your servers back up and running again or how much it would cost you? Think of Fixed Price Disaster recovery as insurance for your information and systems. There is nothing more important to your business than being able to function. In the event of a disaster with your server MBS guarantees to have you up and running again within 4 hours.
MBS Fixed Price Disaster Recovery includes an appropriate disaster recovery plan, Server health check, monthly image backup of the server, confirmation that the images are usable, and the availability of a ‘hotswap’ server if your server is unusable.
From $400 per month

Fixed Price Technical Support

A fixed monthly price for all your IT support. Includes Server health check and Server Imaging for peace of mind. As part of our belief in supporting our clients MBS believes in providing a fixed cost of IT support, ensuring that your IT systems run as smoothly as possible, and there are no hidden surprises. The traditional break/fix model of technical support is erratic, expensive, and interruptive to your business continuity. Regardless of the market or industry your business operates in knowing exactly what your costs are, and being able to take your IT environment for granted are must haves.
From $500 per month

MYOB Exo Maintenance Contracts

Exo Business Database Maintenance

Regular maintenance of your databases can ensure that you always have the best speed and availability of your data possible for your environment. Over time databases can become fragmented and the performance of the database can become noticeably poorer. Just like your car if you don’t keep up with maintenance then performance and availability suffer and eventually a significant issue occurs. MBS can set up regular Database maintenance programs to ensure that your database is kept defragmented and correctly backed up.
From $100 per month

Exo Business Continuity

Having used Exo Business ourselves for 10 years, and supporting the product throughout that time, we know how vital access to the system is for your business; without it, revenue is lost, staff become unproductive and customer service crashes. MBS provides a service that enables your staff to continue working data on an off-site copy of your data until a resolution is provided.
$POA